Category: Debt Management

Azerbaijan strengthens cooperation on tax debt management within IOTA

Azerbaijan, Baku, March 6 / Trend, A.Akhundov /

Azerbaijan has significantly improved its administration of compulsory taxation, deputy tax minister Sahib Alekperov said at the first meeting of the working group on tax debt management of the Intra-European Organisation of Tax Administrations (IOTA) in Baku on Tuesday.

The Taxes Ministry paid particular attention to issues of international cooperation. This meeting of the IOTA working group will be an important step towards strengthening cooperation among the organisations members and increasing efficiency in tax debt management, Alekperov said.

He said Azerbaijan has achieved some success in recent years.

Addressing a meeting of technical experts, the working group head Eugenijus Soldatkovas commented on Azerbaijans active participation in the organisations activities. The meeting was attended by tax debt management experts from 20 IOTA member countries and the Working Group will continue until March 8.

The IOTA, based in Budapest, is an intergovernmental international organisation based on the membership of tax administrations.

Do you have any feedback? Contact our journalist at agency@trend.az

Nations Car Credit in fact includes a bankruptcy car loan method with fairly simple authorization.

Cabot Credit Management Extends Noble Systems’ Speech Analytics Solution …

LONDON–(EON: Enhanced Online News)–Noble
Systems, a global leader in unified contact centre technology
solutions, and Nexidia,
a leading provider of customer interaction analytics solutions for
business transformation, today announced that Cabot Credit Management
has chosen to implement Nexidia speech analytics at Cabot Financial.
Cabot Credit Management is the parent company of Cabot Financial; as
well as Apex Credit Management, who has previously achieved outstanding
revenue collections and compliance improvements with the solution.
Moving forward, Cabot Financial is looking to mirror the operational
performance and compliance achieved at Apex, as well as share best
practices across the entire Cabot Credit Management Group.

Speech Analytics has such a proven success in Apex that it was just
common sense to bring it into the Cabot Financial business

The Cabot Credit Management Group offers independent, specialist
services in debt purchase, contingency collections and customer tracing.
The company currently handles over 3 million customer accounts, has more
than £6.5bn face value of owned debt and at any point in time manages
over £1bn assets in its contingency business, with in excess of £17m
cash collections per month.

Together, Noble Systems’ Contact
Centre Solution (CCS) and Nexidia
Speech Analytics have provided a unified solution – CCS records 100%
of calls and the predictive dialler capability enables Apex to dial out
to targeted individuals at the correct time of day to maximise right
party connects. Speech Analytics allows the company to analyse every
single call, as opposed to a very small percentage, providing more
accurate insight for compliance, performance management and overall call
handling. The company has increased cash collected per agent hour by
30%, improved conversion rates by 15% and saved an average of 30 hours
per month for each team leader, all within the first seven months of
implementation.

Nexidia Speech Analytics tool has the power to locate all instances of a
particular behaviour on a call which has had a profound effect on Apex’s
workforce promoting best practice very quickly. The tool allows the
company to be pro-active instead of re-active when dealing with customer
dis-satisfactions and this supports a better customer experience
all-round.

“Speech Analytics has such a proven success in Apex that it was just
common sense to bring it into the Cabot Financial business,” states
David Connell, Director of Sales at Cabot CM. “The lessons learned in
Apex on how to maximise collections revenue through right party
connects, targeted coaching and increasing conversion rates will enable
us to maximise the return on the substantial investment of our purchased
debt. Plus, the ability to demonstrate compliance on 100% of our calls
is now vital as it will play a key part of every purchaser audit.
Ultimately, we envisage all 530 collections staff using the system.”

Colin Chave, General Manager of Noble Systems EMEA adds, “Apex Credit
Management’s ability to deliver extraordinary results in the collections
arena has had a major impact in the DCA marketplace. It is truly leading
the field in ethical debt collection. Noble, together with our partner
Nexidia, is now looking forward to working alongside Cabot to develop
similar innovative approaches into the debt management space, and create
equally impactful changes to the industry.”

Jonathan Wax, VP EMEA at Nexidia concludes, “The substantial performance
improvements made in the first few months at Apex have developed
throughout its full implementation, with the best practice changes now
embedded throughout the organisation. The combined solution across the
whole group, which should be fully operational and integrated within six
months, will certainly reaffirm Cabot Credit Management’s position as
the UKs leading purchaser and manager of consumer debt.”

About Cabot Credit Management

Cabot Credit Management is the UK’s leading ethical acquirer and manager
of consumer debt. The group is divided into four specialist businesses,
Cabot Financial, Cabot Financial Ireland, Apex Credit Management and
Apex Discovery and covers debt purchase, contingency collections and
customer tracing. It employs over 825 people with offices in Kings Hill,
Stratford-upon-Avon, Rugby and Dublin.

Cabot Credit Management has purchased assets of £6.5bn and managed
assets of £1bn, with cash collections exceeding £17m per month. For more
information visit: http://www.cabotcm.co.uk

About Noble Systems

Noble Systems Corporation is a global leader in unified contact centre
technology solutions, providing innovative products since 1989. Every
day, millions of customer contacts are made by agents at 4,000+ client
installations worldwide using the award-winning Noble platform for
inbound, outbound and blended communications. The scalable, integrated
Noble® solutions include advanced ACD and predictive
dialling; unified contact processing and integrated IVR, recording,
messaging, quality/monitoring systems, scripting, and real-time
reporting and management tools. Noble Systems was the first vendor to
offer an open, scalable, fully-distributed platform. For more
information, contact Sian Ciabattoni at 0161 772 7100 or visit www.noblesystems.com

About Nexidia

Nexidia provides customer interaction analytics solutions with patented
technologies and breakthrough applications that enable companies to
drive business transformation by capturing, making sense of, and using
the full range of communications they have with customers. As the
traditional voice of the customer expands from the contact centre to
include surveys, email, chats, and even social media sites, Nexidia
provides software and service expertise to help companies synthesize
this data into both a tactical tool for operational improvements and a
catalyst for strategic business transformation. For more information,
please visit http://www.nexidia.com.

Nations Car Credit in fact encompasses a bankruptcy car loan method with uncomplicated approval.

Goldman Sachs, Raiffeisen, ING Lead Among Hungary Debt Dealers

Goldman Sachs Group Inc. (GS) had the
biggest secondary-market share among primary dealers in
Hungarian government debt last year, the Debt Management Agency
said today.

Raiffeisen Bank International AG (RBI) held the biggest share of
the primary market in bonds and ING Groep NV (INGA)’s unit took the
most in treasury bill sales, the agency, known as AKK, said in
an e-mailed statement today. Citigroup Inc. (C) was the primary
dealer that increased its market share the most dynamically, the
agency said, without giving a breakdown of market share.

Primary dealers have the exclusive right to take part in
government debt auctions. The agency sold 6.477 trillion forint
($29 billion) in debt last year, according to the statement.

Hungary, the most indebted eastern European member of the
European Union, plans to finance itself “completely” from the
market this year, the AKK said.

To contact the reporter on this story:
Andras Gergely in Budapest at
agergely@bloomberg.net

To contact the editor responsible for this story:
Gavin Serkin at
gserkin@bloomberg.net

Management of govt debt should remain with RBI: Union

The monetary authority of the country should be the sole entity to manage the huge public debt of the Central Government. This will ensure that the interest rate structure in the economy does not go awry, said a Reserve Bank of India trade union.

Referring to the proposed separation of the management of the Central Governments public debt from the RBI, the All India RBI Employees Association said the States will also be advised to follow suit.

Rate war

If States, like the Centre, have their own debt management office (DMO), then bereft of the RBIs coverage and guarantee, the financially weaker States may find it difficult to sell their debt papers, cautioned Mr Samir Ghosh, General Secretary of the Association.

An unseemly rate war amongst the States may ensue, vitally affecting the weaker States, said Mr Ghosh.

In an extreme situation, the RBI, as the banker to the State Governments and as a lender of last resort, may come to the rescue of defaulting States in the matter of public debt. However, this RBI accommodation may not be available once the DMO system comes into force, the Association said in a statement.

The Association has buttressed its argument by stating that countries such as Denmark and Iceland, which were in difficulty due to the Euro zone crisis, have chosen to revert to the central bank for managing their public debt.

Sensitive issues such as separation of the management of Central Governments public debt from the RBI should not be hustled through by the Government without wider consultation and a national consensus, explained Mr Ghosh.

He emphasised that the RBI is an autonomous institution and there is continuity in its functioning. However, this is not the case with Governments.

The Government is planning to introduce a legislation in the upcoming Budget session to de-link the management of Central and State Government debt from the RBI.

kram@thehindu.co.in

Nations Car Credit has a bad credit car loan package that could compliment just about any car financing requirements you may have.

Govt debt sales fall short of target

The governments debt sales have fallen below the $1.1 billion a month needed to meet this years bond tender programme, which may force the Debt Management Office to offer higher yields to make up the shortfall.

The DMO has sold about $600 million a month of bonds over the past three months and to meet its target of $13.5 billion for the fiscal year it would have to lift the sales up to about $1.2 billion over the remaining four 4 months.

This years target comes after the government raised a record $20 billion in the debt market last fiscal year, taking advantage of demand for the nations relatively high-yielding debt as a haven from Europe and an American economy that at the time looked headed back into contraction.

It will have to cast the net wide again in 2013, when it has $11 billion of April 15, 2013, bonds coming due. By then the Reserve Bank is expected to have resumed raising interest rates as the rebuilding of Christchurch puts pressure on resources.

If pressures in Europe continue to ease, and the RBNZ moves back into tightening mode, then investors are likely to require higher bond yields to attract sufficient demand, said Christian Hawkesby, head of fixed income at Harbour Asset Management.

The yield gap, or spread, on New Zealand 10-year bonds versus comparable US Treasuries has widened since the early February, when Greek leaders first signalled they would agree to austerity measures needed to win a second tranche of bailout funds. The spread has risen to around 220 basis points, the highest since November.

Hawkesby says the smaller size of recent debt auctions partly reflects that New Zealand bonds have fallen off the radar of some international investors as pressures in Europe have eased, reducing the relative attractiveness of the New Zealand story.

Nations Car Credit in fact incorporates a bankruptcy car loan product along with pain-free acceptance.

Fitch Rates Orange County, FL’s $115MM Sales Tax Revs ‘AA+’; Outlook Stable

NEW YORK, Mar 07, 2012 (BUSINESS WIRE) –
Fitch Ratings has assigned an ‘AA+’ rating to the following Orange
County, Florida (the county) bonds:

–$18.8 million taxable sales tax revenue refunding bonds, series 2012A;

–$95.8 million sales tax revenue refunding bonds, series 2012B.

The bonds are expected to sell on March 20th via competition. Bond
proceeds will refund certain outstanding sales tax revenue bonds.

In addition, Fitch assigns the following rating:

–Implied general obligation rating of ‘AAA’.

In addition, Fitch affirms the following ratings:

–$289.6 million in outstanding sales tax revenue bonds at ‘AA+’;

–$22.7 million in outstanding capital improvement revenue bonds (CIRB)
at ‘AA+’;

–$61.5 million in outstanding public service tax (PST) revenue bonds at
‘AA+’;

–$833.7 million in outstanding tourist development tax (TDT) revenue
bonds at ‘AA-’.

The Rating Outlook is Stable.

SECURITY

The sales tax revenue bonds are secured by a pledge and lien upon that
portion of the Local Government Half-Cent Sales Tax distributed to the
county.

The CIRB bonds are secured by revenues received by the county from the
State Revenue Sharing Trust Fund in an amount equal to 50% of state
revenue sharing moneys received by the county in the immediately
preceding year.

The PST revenue bonds are secured by a pledge of the PST levied and
collected by the county on the purchase of electricity, gas, water and
fuel oil within the unincorporated areas of the county.

The TDT revenue bonds are limited obligations of the county payable from
pledged revenues. Pledged revenues consist of revenues from the 5% TDT
net of costs for operating, maintenance and promotion of the convention
center, which is capped at the greater of $0.4 million or 1.74% of the
prior year’s TDT collections, net convention center operating revenues,
naming rights revenues, and investment earnings. The county has the
ability to release all or part of the 5th cent pledge upon board
approval, as long as remaining pledged revenues in each of two
consecutive years within a 30-month period equal or exceed 1.5 times (x)
of maximum annual debt service (MADS).

KEY RATING DRIVERS

HIGH AND CONSISTENT RESERVES: The county maintains ample general fund
and other tax-supported reserves, even after planned draw-downs to fund
capital needs. A low and stable tax rate provides the county with
significant revenue raising capabilities.

DIVERSE EMPLOYMENT OPPORTUNITIES: The growing health and education
sector, underpinned by high-wage medical research and biotechnology, has
broadened an economy that was traditionally based in tourism. The
above-average growth rate of wages will help lift county income
indicators, which are currently at or below national levels.

POSITIVE DEBT PROFILE: Non-residents bear a portion of the county’s low
debt burden, as tourism-related revenues service a substantial portion
of the debt. Management has demonstrated its willingness to defer
capital financing in response to a broad-based economic softening.

HEALTHY COVERAGE FOR SALES TAX, CIRB, & PST BONDS: Debt service coverage
is expected to remain ample for the sales tax, CIRB, and PST securities.

SATISFACTORY COVERAGE FROM VOLATILE REVENUES FOR TDT BONDS: The bonds
are secured by an economically sensitive revenue stream. This volatility
is somewhat offset by the area’s position as a world-class tourist
destination. Coverage of debt service remains satisfactory and
bondholders garner additional protections from reasonable legal
covenants and a sizeable renewal and replacement reserve balance.

CREDIT PROFILE

SOUND SALES TAX COVERAGE

Sales tax revenues provide ample MADS coverage, at 4.8x in fiscal 2011
and 4.6x in fiscal 2010, respectively, due to the relatively low
leveraging. Revenues have rebounded, with year-over-year growth each
month since at least October 2010. Fiscal year 2011 revenues increased
7.6% above those of the prior year, and year-to-date fiscal 2012 growth
has equaled 5.4%.

Legal provisions are sound. The additional bonds test requires a lenient
1.35x MADS coverage to issue additional debt. The county will not fund a
debt service reserve account (DSRA), which is an option if pledged
revenues meet or exceed 3.0x MADS.

BROAD EMPLOYMENT BASE WITH A SIGNIFICANT TOURISM COMPONENT

The county’s economy anchors the central portion of the state, as
professional and business services, education, health care, and
biotechnology augment the historically strong tourism sector. The two
leading health care systems (Adventist Health System and Orlando
Regional Healthcare System) together employ 30,700 workers. The Medical
City at Lake Nona embodies the recent growth in the biomedical center
and will benefit from two additional hospitals slated to open by 2013.

Tourism remains a considerable economic force. Walt Disney World is the
county’s largest taxpayer at 7.9% of taxable assessed value (TAV) and
the largest employer (58,000 employees). Eight of the top ten taxpayers,
representing 14.4% of TAV are members of the hospitality industry.
Universal Studios (Universal City Development Partners, Ltd.; rated IDR
‘BBB’ Stable Outlook by Fitch) and SeaWorld Orlando are among the
largest employers at 13,000 and 7,000 employees, respectively. Fitch
takes comfort that the strength of the Disney and Universal brands will
lend some stability to what is traditionally a volatile sector. Tourism
recovered in 2011, buoyed by the opening of Harry Potter World at
Universal Orlando Resort. Fitch believes the presence of Universal and
Disney will assist the county in enhancing its film, television, and
digital media industry.

County wealth levels are around or slightly below state and national
averages, reflecting the substantial employment in the tourism industry.
Income indicators, however, have grown at an above-average annual pace
since at least 2005, reflecting the emerging high-wage biotechnology and
medical research sector. Unemployment has begun to recover, with the
9.4% December 2011 rate well below the 11.4% of the prior year.
Nevertheless, unemployment remains above the national average.

HEALTHY PROSPECTS FOR CONTINUED ECONOMIC EXPANSION

The county stands to benefit from several large-scale projects in
various stages of development within the downtown area. A new performing
arts center under construction and a proposed Orlando Magic
multi-million dollar entertainment/headquarters complex will expand
available entertainment venues. The planned private construction of a
$200 million central commuter rail station, including retail,
residential, and commercial components will leverage the future Sunrail
system.

Finally, a 68-acre digital arts community, the Creative Village
Development, will replace the current Amway Arena and increase the
county’s position within the simulation industry.

Fitch views the county’s long-term prospects for tax base growth as
sound. The 24% tax base decline since fiscal 2009, although substantial,
was not as severe as much of the deterioration throughout the state. The
2.4% decrease in fiscal 2012 has moderated from that of the past two
fiscal years, hinting at a return to stability. The county has revenue
raising flexibility, with a 4.43 millage rate, well below the 10 mill
cap.

AMPLE RESERVE LEVELS

Reserves are consistent and healthy, a hallmark of the county’s sound
financial management. The county had built up reserves for planned
one-time uses. Even after the draw-downs over the past few years, the
unrestricted general fund balance has hovered around 20% of spending.
Fiscal 2010 concluded with an unreserved general fund balance of $142.4
million, equal to 20.3% of spending.

Unaudited fiscal 2011 results preliminarily indicate a $24.8 million
operating deficit (after transfers), equal to less than 4% of spending.
The draw-down represents a portion of the $40 million of the county’s
one-time payment towards the SunRail regional commuter line. The
unrestricted general fund balance (the sum of committed, assigned, and
unassigned fund balance per GASB54) is projected to total $115 million.
Fitch has noted that the county historically has additional unrestricted
balances in other funds that can be used for operations if needed. These
reserves are estimated at a substantial $213 million.

The county does not anticipate a significant utilization of general fund
reserves in fiscal 2012. Fitch considers this quite plausible, given
past performance. Revenue collections for the first quarter of fiscal
2012 are trending above budget and fiscal 2011 year-over-year
collections. Management posits that accelerated timing of collections
mainly contributes to the upward trend. Management stated that
expenditures are tracking around budget.

Traditionally, the county budgets the use of a significant amount of
reserves, with the expectation that they will be offset by carry-overs
from the prior year and conservative budgeting. The amended fiscal 2012
budget incorporates a $16 million increase in unallocated reserves. The
county expects to budget $68.5 million of unallocated reserves in fiscal
2013, an increase from the $49 million incorporated in the fiscal 2011
budget.

WELL-MANAGED LONG-TERM OBLIGATIONS

Debt levels are low at 1.8% of market value and $2,074 per capita.
Two-thirds of the direct debt is secured by tourism related taxes,
partially alleviating the burden on county residents. The county does
not have any variable rate debt exposure. The below-average amortization
rate of 41% of principal retired within 10 years is the only outlier in
an otherwise positive debt profile.

The county’s total fiscal 2012-2016 capital improvement plan totals $1.5
billion, with the largest components including public works ($509
million) and utilities ($731 million). The county has prudently deferred
capital projects in response to past economic declines. There are no
near-term plans for tax-supported debt issuance.

The county’s pension and other post employment benefit (OPEB)
obligations do not pressure the credit. County employees participate in
the state administered Florida Retirement System. The county’s fiscal
2010 contribution equaled 10% of general fund spending, although actual
costs are allocated across funds. The county’s OPEB contribution has
exceeded the annual required contribution (ARC) for at least three
fiscal years, resulting in a net OPEB asset. Accordingly, the county
reduced its fiscal 2011 contribution to $1.8 million, below the $8.5
million ARC and has budgeted around $6 million for the fiscal 2012
payment. Fitch views overfunding of this long-term obligation as a
credit positive that allows the county to reduce payments at times.

SOUND CIRB COVERAGE INCLUSIVE OF GUARANTEED ENTITLEMENTS

MADS coverage has equaled 3.2x in both fiscal 2011 and fiscal 2010.
Fiscal 2012 year-to-date collections have increased by 6.5%. The bonds
are secured by 50% of the moneys distributed to the county from the
state revenue sharing trust fund for counties. These revenues are
derived primarily from sales and uses taxes, the state’s largest revenue
source, and also from cigarette taxes. They are distributed to the
county based on a formula that considers incorporated and unincorporated
county population relative to the state’s and county-generated tax
receipts relative to those of the state. Eligible counties will not
receive a distribution less than the guaranteed and second guaranteed
entitlements, which at $5.4 million equals 1.3x MADS. The additional
bonds test requires that revenues provide a somewhat permissive 1.35x
debt service coverage.

HIGH PST COVERAGE

Debt service coverage is high, at 8x in fiscal 2011. Pledged revenues
have declined by a modest 2.5% from fiscal 2010 to fiscal 2011. The drop
in fiscal 2012 revenues to date has been 11.5%, which management
attributes to weather-driven fluctuations in electricity sales. Coverage
would remain a still high 7.1x should the current downward trend
continue.

The bonds are secured by a 10% tax on sales of electricity, metered or
bottled gas, and water service, and a four-cent per gallon tax on fuel
oil collected by the county in its unincorporated areas. Fitch views the
taxed services as stable in nature. The additional bonds test requires
that revenues provide a lenient 1.35x debt service coverage.

RECOVERY FOR THE VOLATILE TDT REVENUE

County TDT revenue recovery after the 15.4% decline in fiscal 2009 has
been rapid, boosted by the opening of the Harry Potter attraction at the
Universal Theme Park. TDT revenues have increased a significant 23.6%
since fiscal 2009. This figure includes approximately $9 million
attributable to a confidential settlement between the county and
Expedia.com; adjusting for the payment results in still healthy growth
of 17.3% since the recession. Fiscal 2012 revenues have increased
overall, although Fitch expects revenue to continue to show signs of
volatility and for annual growth rates to moderate.

MADS coverage has returned to levels last seen before the economic
downturn. The first five cents of the TDT provided 2.0x coverage in
fiscal 2011, reduced to an estimated 1.9x when excluding the one-time
portion attributed to the legal settlement. This is a healthy
improvement from the 1.7x of fiscal 2010 and is comparable to the 1.9x
of fiscal 2008.

The renewal and replacement reserve (R&RR) fund provide additional
protection for TDT bondholders. The current balance is equal to
approximately $77 million, about $14.5 million above the county’s target
minimum and slightly above 1x MADS. Balances are expected to remain well
within required levels, which are the lesser of $20 million or 3% of
outstanding senior lien bond principal, although the county targets a
balance of 4% of the principal amount of outstanding bonds. The
additional bonds test requires that revenues provide 1.33x debt service
coverage, somewhat permissive for this type of pledged revenue stream.

Additional information is available at ‘
www.fitchratings.com ‘.
The ratings above were solicited by, or on behalf of, the issuer, and
therefore, Fitch has been compensated for the provision of the ratings.

In addition to the sources of information identified in Fitch’s
Tax-Supported Rating Criteria, this action was additionally informed by
information from CreditScope, University Financial Associates,
S&P/Case-Shiller Home Price Index, IHS Global Insight, Zillow.com, and
the National Association of Realtors.

Applicable Criteria and Related Research:

–’Tax-Supported Rating Criteria’ (Aug. 15, 2011);

–’U.S. Local Government Tax-Supported Rating Criteria’ (Aug. 15, 2011).

Applicable Criteria and Related Research:

Tax-Supported Rating Criteria

http://www.fitchratings.com/creditdesk/reports/report_frame.cfm?rpt_id=648898

U.S. Local Government Tax-Supported Rating Criteria

http://www.fitchratings.com/creditdesk/reports/report_frame.cfm?rpt_id=648842

ALL FITCH CREDIT RATINGS ARE SUBJECT TO CERTAIN LIMITATIONS AND
DISCLAIMERS. PLEASE READ THESE LIMITATIONS AND DISCLAIMERS BY FOLLOWING
THIS LINK:
HTTP://FITCHRATINGS.COM/UNDERSTANDINGCREDITRATINGS .
IN ADDITION, RATING DEFINITIONS AND THE TERMS OF USE OF SUCH RATINGS ARE
AVAILABLE ON THE AGENCY’S PUBLIC WEBSITE ‘
WWW.FITCHRATINGS.COM ‘.
PUBLISHED RATINGS, CRITERIA AND METHODOLOGIES ARE AVAILABLE FROM THIS
SITE AT ALL TIMES. FITCH’S CODE OF CONDUCT, CONFIDENTIALITY, CONFLICTS
OF INTEREST, AFFILIATE FIREWALL, COMPLIANCE AND OTHER RELEVANT POLICIES
AND PROCEDURES ARE ALSO AVAILABLE FROM THE ‘CODE OF CONDUCT’ SECTION OF
THIS SITE.

SOURCE: Fitch Ratings

Fitch Ratings
Sandro Scenga, +1-212-908-0278
Media Relations, New York
sandro.scenga@fitchratings.com
or
Primary Analyst:
Barbara Ruth Rosenberg, +1-212-908-0731
Director
Fitch, Inc.
One State Street Plaza
New York, NY 10004
or
Secondary Analyst:
Michael Rinaldi, +1-212-908-0833
Senior Director
or
Committee Chairperson:
Amy Laskey, +1-212-908-0568
Managing Director

Copyright Business Wire 2012

Neighborhood car credit credit locations are known for facilitating clients to look for an automobile finance.

Cabot Credit Management Extends Noble Systems’ Speech Analytics Solution …

LONDON, Mar 07, 2012 (BUSINESS WIRE) –
Noble
Systems, a global leader in unified contact centre technology
solutions, and Nexidia,
a leading provider of customer interaction analytics solutions for
business transformation, today announced that Cabot Credit Management
has chosen to implement Nexidia speech analytics at Cabot Financial.
Cabot Credit Management is the parent company of Cabot Financial; as
well as Apex Credit Management, who has previously achieved outstanding
revenue collections and compliance improvements with the solution.
Moving forward, Cabot Financial is looking to mirror the operational
performance and compliance achieved at Apex, as well as share best
practices across the entire Cabot Credit Management Group.

The Cabot Credit Management Group offers independent, specialist
services in debt purchase, contingency collections and customer tracing.
The company currently handles over 3 million customer accounts, has more
than GBP 6.5bn face value of owned debt and at any point in time manages
over GBP 1bn assets in its contingency business, with in excess of GBP 17m
cash collections per month.

Together, Noble Systems’ Contact
Centre Solution (CCS) and Nexidia
Speech Analytics have provided a unified solution – CCS records 100%
of calls and the predictive dialler capability enables Apex to dial out
to targeted individuals at the correct time of day to maximise right
party connects. Speech Analytics allows the company to analyse every
single call, as opposed to a very small percentage, providing more
accurate insight for compliance, performance management and overall call
handling. The company has increased cash collected per agent hour by
30%, improved conversion rates by 15% and saved an average of 30 hours
per month for each team leader, all within the first seven months of
implementation.

Nexidia Speech Analytics tool has the power to locate all instances of a
particular behaviour on a call which has had a profound effect on Apex’s
workforce promoting best practice very quickly. The tool allows the
company to be pro-active instead of re-active when dealing with customer
dis-satisfactions and this supports a better customer experience
all-round.

“Speech Analytics has such a proven success in Apex that it was just
common sense to bring it into the Cabot Financial business,” states
David Connell, Director of Sales at Cabot CM. “The lessons learned in
Apex on how to maximise collections revenue through right party
connects, targeted coaching and increasing conversion rates will enable
us to maximise the return on the substantial investment of our purchased
debt. Plus, the ability to demonstrate compliance on 100% of our calls
is now vital as it will play a key part of every purchaser audit.
Ultimately, we envisage all 530 collections staff using the system.”

Colin Chave, General Manager of Noble Systems EMEA adds, “Apex Credit
Management’s ability to deliver extraordinary results in the collections
arena has had a major impact in the DCA marketplace. It is truly leading
the field in ethical debt collection. Noble, together with our partner
Nexidia, is now looking forward to working alongside Cabot to develop
similar innovative approaches into the debt management space, and create
equally impactful changes to the industry.”

Jonathan Wax, VP EMEA at Nexidia concludes, “The substantial performance
improvements made in the first few months at Apex have developed
throughout its full implementation, with the best practice changes now
embedded throughout the organisation. The combined solution across the
whole group, which should be fully operational and integrated within six
months, will certainly reaffirm Cabot Credit Management’s position as
the UK’s leading purchaser and manager of consumer debt.”

About Cabot Credit Management

Cabot Credit Management is the UK’s leading ethical acquirer and manager
of consumer debt. The group is divided into four specialist businesses,
Cabot Financial, Cabot Financial Ireland, Apex Credit Management and
Apex Discovery and covers debt purchase, contingency collections and
customer tracing. It employs over 825 people with offices in Kings Hill,
Stratford-upon-Avon, Rugby and Dublin.

Cabot Credit Management has purchased assets of GBP 6.5bn and managed
assets of GBP 1bn, with cash collections exceeding GBP 17m per month. For more
information visit:

http://www.cabotcm.co.uk

About Noble Systems

Noble Systems Corporation is a global leader in unified contact centre
technology solutions, providing innovative products since 1989. Every
day, millions of customer contacts are made by agents at 4,000+ client
installations worldwide using the award-winning Noble platform for
inbound, outbound and blended communications. The scalable, integrated
Noble(R) solutions include advanced ACD and predictive
dialling; unified contact processing and integrated IVR, recording,
messaging, quality/monitoring systems, scripting, and real-time
reporting and management tools. Noble Systems was the first vendor to
offer an open, scalable, fully-distributed platform. For more
information, contact Sian Ciabattoni at 0161 772 7100 or visit
www.noblesystems.com

About Nexidia

Nexidia provides customer interaction analytics solutions with patented
technologies and breakthrough applications that enable companies to
drive business transformation by capturing, making sense of, and using
the full range of communications they have with customers. As the
traditional voice of the customer expands from the contact centre to
include surveys, email, chats, and even social media sites, Nexidia
provides software and service expertise to help companies synthesize
this data into both a tactical tool for operational improvements and a
catalyst for strategic business transformation. For more information,
please visit
http://www.nexidia.com .

Photos/Multimedia Gallery Available:

http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50195279&lang=en

SOURCE: Nexidia

Philosophy PR + Marketing
Renee Maler, 925-968-9495
renee@philosophypr.com
or
EMEA Marketing Manager
Ann Braham, 01558 668592 or 07967 582745
abraham@nexidia.com

Copyright Business Wire 2012

Look for the best car loan loan providers and auto dealerships nationally using Nations Car Credit.

International financial news

A roundup of news in finance, economics and business from around the world:

INTERNATIONAL NEWS

ATHENS – Greeces government says the countrys six major banks have agreed to participate in a bond-swap deal, a move likely to relieve financial authorities as a deadline for the deal looms.

ATHENS – Greece has raised 1.137 billion euros ($A1.41 billion) in a sale of six-month treasury bills, with the interest rate dipping ahead of a major debt swap, the debt management agency says.

BRUSSELS – Eurozone GDP growth has been revised down to 1.4 per cent for 2011.

BEIJING – China will cut company tax and import duties on energy and raw materials as part of efforts to spur domestic consumption and reduce reliance on exports and investment, the finance minister says.

RIO DE JANEIRO – Brazils economy grew by 2.7 per cent last year compared to the previous year, slower than the 3.0 per cent anticipated, government economists say.

NEW YORK – The debtors of Lehman Brothers, whose stunning collapse in 2008 sparked global financial panic, emerged from a record bankruptcy Tuesday in a step toward the final chapter for the once-powerful Wall Street investment bank.

MEXICO CITY – Mexican billionaire Carlos Slims Carso Group will invest almost $US4.7 billion ($A4.42 billion) in Mexico in 2012, including more than half in the telecoms sector, according to a company statement Tuesday.

WELLINGTON – Germanys BayWa Atiengesellschaft has secured Overseas Investment Office approval for its takeover of local fruit marketer Turners Growers, and has declared its offer unconditional.

ANKARA – A Turkish official close to the prime minister says media magnate Rupert Murdoch has expressed an interest in expanding investments in Turkey.

BERLIN – Prosecutors have charged Porsches former finance chief and two other employees of the German sports car maker with credit fraud over alleged misdemeanours during the companys failed attempt to take over Volkswagen AG in 2009.

BERLIN – Spaniards, Portuguese and others from countries hit hard by the debt crisis are flocking to learn German in hopes of getting jobs in Europes biggest and strongest economy, according to data obtained by The Associated Press.

WELLINGTON – Prices of dairy products have fallen for the third straight sale on the GlobalDairyTrade platform.

NEW YORK – US stocks have opened sharply lower amid growth concerns as data confirmed that the eurozone appears headed into recession.

LONDON – European stocks have fallen sharply and the euro has slipped on a warning of a mild eurozone recession, uncertainty over the Greek debt swap and concern about Chinas economic outlook.

HONG KONG – Asian markets have fallen after China cut its growth target and caution over Greeces debt deal overshadowed upbeat numbers from the United States.

WELLINGTON – The New Zealand dollar has slumped to a six-week low, amid growing concerns a second Greek bailout wont stop the country defaulting.

LOCAL NEWS

SYDNEY – The Australian dollar has tumbled almost one US cent to its lowest level in six weeks on fears of a euro zone recession and nervousness about Greeces debt-swap deal.

SYDNEY – The Australian market looks set to open down more than one per cent following heavy falls on Wall Street overnight with investors nervous of a euro zone recession and Greeces debt-swap deal.

SYDNEY – Mining giant Rio Tinto will close its Lynemouth aluminium smelter in Northumberland, England, at the end of March.

BRISBANE, – No traces of cyanide have been found in water samples taken from Gladstone Harbour following a breach by a chemical company, the Department of Environment and Resource Management (DERM) says.

SYDNEY – Monetary policy has a key role to play in the evolution of the Australian economy, as it responds to structural change, the Reserve Bank of Australia (RBA) says.

CANBERRA – NSW is the second state to agree to let a commonwealth-funded scientific committee assess coal seam gas (CSG) projects.

SYDNEY – The states peak business group has given the NSW government a 7.5 out of 10 for its first year, despite criticising its failure to fully privatise the electricity sector.

Nations Car Credit features a bad credit car loan package that may compliment any type of car financing preferences you might have.

Debt management and payday loans poorly regulated

Debt management and payday loans poorly regulated

Category:
Debt
Date:
07/03/2012

Parts of the credit market are opaque and poorly regulated and require urgent attention, the Government has been told.

A report by a group of MPs has set out a number of regulations to better protect consumers from debt, payday lending and debt management companies.

A consultation on the industry ended almost a year ago but little has been done to remedy the situation, said the Business, Innovation and Skills Committee (BIS).

It added that parts of payday lending and debt management were opaque and poorly regulated.

David Cameron was questioned on his commitment to dealing with the problems during Prime Ministers Questions today, although he assured the house of the ongoing efforts to better regulate the industries and help households with debt.

On payday loans, the group of MPs has said that the Government must limit the rolling over of loans and the issue of people taking numerous loans from different companies.

It also asked that all transactions carried out by payday lenders be recorded on a database.

Payday loans, by their very nature, appeal to those in serious financial need, some of whom will have low levels of financial literacy, said the chairman of the BIS, Adrian Bailey MP.

We must be certain that this industry adheres to the highest standards – either through the codes of practice that are currently being developed or, failing that, by the new regulator.

Consumers must have a clear idea of the cost of this form of credit and of the realities and penalties of late payment.

Addressing debt management companies, the committee said that up-front fees charged to people looking for help out of debt should be passed out, and that firms should make clear the cost of their advice.

Greater transparency in the commercial debt advice market will benefit consumers hugely, added Mr Bailey.

The Committee feels that voluntary codes of practice are highly unlikely to achieve this aim.

The Government must be prepared to regulate if consumers are to receive the protection and the level of information they require.

Find the Best Debt Solution for you – Compare Debt Solutions

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at anytime.

Nations Car Credit will offer express, pain-free car credit for that pre-owned automobile financial loan.

Greek Debt Management Guy Thought His Partners In Obscuring The National Debt …

I can’t even comprehend Bloomberg’s story about the Greece-Goldman swap-debt-whatever kaboodle, so let’s talk about the philosophy of derivatives for a minute. First the story:

Greece’s secret loan from Goldman Sachs Group Inc. (GS) was a costly mistake from the start. On the day the 2001 deal was struck, the government owed the bank about 600 million euros ($793 million) more than the 2.8 billion euros it borrowed, said Spyros Papanicolaou, who took over the country’s debt-management agency in 2005. By then, the price of the transaction, a derivative that disguised the loan and that Goldman Sachs persuaded Greece not to test with competitors, had almost doubled to 5.1 billion euros, he said.

There are at least three reasons to use derivatives. First you could be into some actual informed shifting of risks from those who want to pay to get rid of them to those willing to be paid to bear them, or from those who have Risk X and want Risk Y to those who etc. Boy are there a lot of textbooks that talk about this. And I suppose it even happens sometimes. You could imagine that a vanilla interest rate swap entered into by a corporation on its bonds or credit facility could qualify as this. I guess people who trade listed options to do covered-write strategies or speculate on takeovers or whatever fall in this category, maybe modulo the informed. (Sometimes!)

Then there’s tax and regulatory arbitrage. This is time-honored and much of it, particularly the stuff with the best names, is focused on tax dodging, but there are also various other regimes securities laws, accounting, whatever that you might want to get around with derivatives. Paying $10 for CDS with a maximum payout of $10 purely to lower your capital requirements is a recent amusing/egregious example.

The thing that wasn’t mentioned in the CFA Level I derivatives primer is principal-agent arbitrage. This is first of all, let’s say this isn’t a derivatives issue, or a financial-industry issue, it’s like a life issue. (Some would say it’s why there’s an Mamp;A business, for instance.*)

But it’s also a derivatives issue! And you can see why if you’re as baffled as I am by the Bloomberg story. So this:

The derivative [GS salesperson] Loudiadis offered [Greece finance person] Sardelis in 2001 was also complex. Designed to provide a cheap way to repay 2.8 billion euros, the swap had a “teaser rate,” or a three-year grace period, after which Greece would have 15 years to repay Goldman Sachs, Sardelis said. All in, the deal appeared cheap to officials at the time, he said.

“We calculated that this had an extra cost above our normal funding cost on the yield curve of 15 basis points,” Sardelis said. Sardelis said he realized three months after the deal was signed that it was more complex than he appreciated. After the Sept. 11, 2001, attacks on the US, bond yields plunged as stock markets sold off worldwide. That caused a mark-to-market loss on the swap for Greece because of the formula used by Goldman Sachs to compute Greece’s repayments over time.

“If you calculated that when we did it, it looked very nice because the yield curve had a certain shape,” Sardelis said. “But after Sept. 11, we realized this would be the wrong formula. So after we discussed it with Goldman Sachs, we decided to change to a simpler formula.”

It goes on; note that simpler appears to have meant more complicated. But note also the dynamic: this is not two market participants trying to rip each other off which, for all its occasional faults, makes the world go round. It’s GS trying to rip off Sardelis, and Sardelis trying to rip off his constituents. He was happy to be ripped off! The deal appeared cheap because he thought it only increased their funding costs by 15bps running. Well how is that cheap? Because, of course, in addition to costing more than a straight funding deal, it allowed Sardelis to hide the ball on how much debt he was running up.

Like many of the squickier deals, that has an element of regulatory arbitrage (where here the regulators were Maastricht gatekeepers who had set caps on debt levels but allowed off-market swaps to reduce them**), but also a significant element of constituent arbitrage. So, for instance, banks that use goofy noneconomic CDS contracts to reduce their capital requirements aren’t just lowering their cost of funding, they’re also reducing reported leverage ratios and so are able to tell investors that they’re safer than they perhaps actually are. Similarly with Greece Maastricht bleep bloop blah blah, but you may have noticed even without leaving the comfort of these United States that voters prefer to be told soothing rather than terrifying things about the amount of their national debt.

I’m not a fan of people going around and saying that all financial derivatives are complex so no one should even try to understand them. One reason is that, out in the world, that doesn’t work: it’s all well and good to say OOOH GOD COMPLEXITY in a newspaper, but if you’re trying to get a customer to do a deal, saying you can’t possibly understand this but it’s good is not generally a way to do it. So in fact those risk-transfer derivatives are designed to be relatively easy for customers to comprehend (like, covered calls, man), and even the regulatory-arbitrage trades are designed to be as comprehensible to clients as possible consistent with jumping through regulatory hurdles.

But the principal-agent derivatives are different. Where the primary goal of the trade is to create opacity, well, any bank will be happy to oblige. But if you’re an agent looking for a trade that will bamboozle your principals, you can get as much bamboozlement as you want. Except that you’ll probably be getting more than you think you are. And while your constituents may get bamboozled about whatever it is that you think you’re hiding, it’s a safe bet that you’re getting bamboozled on the price.

Goldman Secret Greece Loan Reveals Sinners [Bloomberg]

* So the fact that merger targets are disproportionately run by 65-year-olds can be read that way. You could also imagine a related reading of all the weeping and wailing and gnashing of teeth over El Paso. Like The question at this point is surely why any client would ever trust Goldman on anything. Sure, whatever, but another question is whether clients are hiring investment banks to, like, tell them whether mergers are fair.

** Here a GS spokesperson, of all people, told Bloomberg Greece actually executed the swap transactions to reduce its debt-to-gross-domestic-product ratio because all member states were required by the Maastricht Treaty to show an improvement in their public finances.

Nations Car Credit can offer really fast, pain-free car credit for getting a used automotive financial loan.

WordPress Themes